Mobile Phone & Data Recovery Guide Australia

Smartphones have become an essential part of our life. They hold data about every aspect of our lives, from messages to emails, to photos and videos, to vital information such as notes, voice recordings and documents. That’s why when your mobile phone fails due to unforeseen damage or data being deleted purposely or accidentally; you will need mobile data recovery.

If you are currently in need of forensic data recovery, NSI Global Counter Intelligence can help you. Whether you need mobile data recovery services in Sydney or mobile data recovery services in Melbourne, we got you covered. In this guide, we will show you the things you must learn about mobile data recovery and how it can help your current situation. This guide will also help you understand what mobile data recovery is and if your mobile phone is qualified to have one.

What is Mobile Data Recovery?

Mobile data recovery is the process of recovering and retrieving inaccessible, corrupted, damaged, lost, deleted or formatted data from your mobile device. This process may be required if your mobile phone has physical damage to the device or logical damage to the file system that prevents it from being mounted to its operating system, whether Android or iOS.

Forensic mobile phone data recovery, on the other hand, is the process of recovering data or digital evidence from a mobile device in a forensically sound manner. This process of mobile data recovery means that any file or evidence retrieved from the device can later be relied on in a court of law. This method is only done by professionals and accredited companies.

Who Needs Mobile Data Recovery Services?

If the files and data from your mobile device are inaccessible, and you need to retrieve them, you need data retrieval. Apart from that, below are other reasons why you may need mobile data recovery services:

If you need court-admissible evidence, forensic mobile phone data recovery is what you need. NSI’s digital forensic experts have unequalled experience using non-commercially available, law enforcement grade equipment and proprietary digital forensic tools. We follow a strict digital forensic process and handle everything in-house. Moreover, our forensic examiners are legally qualified and can provide expert witness testimony.

If you think you need mobile data recovery services in Brisbane or forensic mobile phone data recovery in Canberra, we are here to help.

Causes of Data Loss in Mobile Phones

Physical Damage

Mobile phones are devices that are always being dropped or mishandled. When your smartphone experiences enough trauma, it can trigger a malfunction on its system and can put your data at risk. Dropping your phone, accidentally or not, can damage the internal storage and corrupt your files and data.

Storage or Flash Memory Card Failures

External storage or memory cards are small and sensitive pieces of data that can be damaged by moisture, dust, and scratches. That’s why you need to be very careful with these devices, so your data and files are preserved. If your mobile phone can’t read your external memory cards, you need mobile data recovery services.

Hardware Issue

Your phone’s hardware, such as the charging ports, can also make your data unreadable. Charging ports are frequently used, which is why they are prone to damage. An issue with your smartphone’s motherboard could also make your data inaccessible.

Liquid Accidents

One of the most common accidents with mobile phones is liquid-related, whether accidentally spilling liquid on it or completely submerging it in water. These accidents can corrupt your data and damage the internals of the phone. When this happens, do not attempt to plug it into charge or try and power it on.

Mishandling of Mobile Phone

Mishandling your phone during the data transfer process can corrupt your files. For example, switching off your mobile phone during file transfer can result in data loss. Ejecting the USB cable while copying data between your computer and mobile device might also cause complete data loss. Always wait until the transfer is completed and then eject it correctly through the computer’s setting. If you are using the same memory card for different mobile phones, your data may get corrupted or locked due to encryption, or it may lead to formatting of your memory card.

Virus Attacks

Computer viruses can corrupt and delete the data on your phone. Malware can steal information from your phone or install adware that forces you to view a particular webpage. These types of viruses are dangerous to your phone and can potentially harm your data. We can help you recover from these dangerous attacks.

User-related Errors

When we handle our mobile phone, it is unavoidable that we have mis-slips like overwriting or accidentally deleting data. Some users also wipe their whole phone accidentally. If this happens, you’ll need someone to retrieve all your data entirely. You may be tempted to search for data recovery programs online. Do not attempt to use data recovery software you may find online as this will further damage your precious data.

Types of Devices for Mobile Data Recovery

Below are the list of the types mobile devices for data recovery:

iOS-based Devices

iOS devices don’t have any external memory and store data completely on an internal NAND memory chip. Latest models of iPhones use crypto processors to encrypt data before writing it to the internal memory. This can make iPhone data recovery challenging, but NSI’s engineers have developed a method that retrieves your data without damaging the internal memory, its encryption chips, or even voiding any warranties.

Android Devices

While Android devices also have NAND internal memory, some also have external memory cards. While it’s not as complicated as iPhone data recovery, Android forensic data recovery still needs to be conducted by an expert. Here at NSI, our team carefully recovers data from your Android phone with the utmost care and can also retrieve files even if your phone won’t power on.

Other Mobile Phones, Operating Systems and Tablets

If your phone is not an iOS or an Android device, don’t worry; data such as SMS, MMS, email, and contact information from regular cell phones can still be retrieved from all types of operating systems such as Symbian, Windows, KaiOS, Tizen, BlackBerry and more. We can also perform data recovery on tablets from different brands.

SIM Cards

Sim cards also store deleted data such as text messages and contact information in their memory. NSI’s experts can recover deleted files or even lost data from all sim cards.

How is Data Recovered?

When it comes to mobile phone data recovery, the process differs depending on the type of device you have. The two most common devices use iOS or Android (such as Samsung, LG, Motorola, Sony, etc) operating systems and retrieving data from these devices vary. While iPhone data recovery can be more challenging than Android, both require expertise to perform forensic data recovery.

Android Data Recovery

An Android device is composed of several main internal parts that allow it to function. Although each Android device is a little different depending on the manufacturer, model, and design, most Android phones will have the following parts:

These are the components that are essential during the data recovery process. If your Android device’s power is completely out and can’t be turned on, it needs to be fixed first. Most mobile devices can be temporarily fixed so data can be retrieved by restoring the power lines which have been affected by general chip failure, a blown integrated circuit, or corrosion on contact chip points.

To restore communication between chips and these parts, engineers should find working parts to replace the broken lines. Once the phone can be turned on, data and files can now be retrieved. Phone data recovery can be complicated, and advanced proprietary tools are needed for the procedure to be successful.

iPhone Data Recovery

iOS devices have almost the same components that an Android device has, such as the modem and flash memory chip. Compared to Android phones, iPhones have full disk encryption. This is why iPhone data recovery can be more complicated. However, in recent years, the recovery process has become similar.

How Effective is Mobile Data Recovery?

The success of a mobile data recovery service largely depends on the condition of your mobile device and how you lost the data in the first place. If your mobile phone is still functioning, there’s a higher success rate. But if your mobile device is dead, the process can be complicated and will require a longer period to recover the data.

But most of all, the success of mobile data recovery depends on the company that will perform the service. For a trusted company like NSI, you can rest assured that we will exhaust all possible ways to recover your data, no matter the condition of your phone, and however you lost your data. Our experts perform forensic data recovery using hardware, unlike others who perform standard data recovery using software.

So if you want your forensic data recovery in Melbourne and data retrieval in Perth to be successful, only work with experts here at NSI Global Counter Intelligence. We also provide legally admissible reports and affidavits and have expert witnesses that can assist your legal case.

Frequently Asked Questions

How much does Mobile Phone Data Recovery cost?

The cost of data recovery, mobile data recovery, and forensic mobile phone data recovery in Sydney depend on numerous factors. Don’t hesitate to contact us, and our team of experts will provide an evaluation that will identify if your device can qualify for data retrieval and how much it will cost.

Does a factory reset delete everything on your phone?

When you do a factory reset on your iOS and Android device, it is supposed to wipe all your data clean and delete everything, but it doesn’t. What it actually does is delete the addresses (or location) of all the data in your phone, so it is no longer aware of where it is stored. Data can get overwritten though, so it is best to get it assessed as soon as possible.

Can my data be recovered after a factory reset?

Yes, you can still recover your data after a factory reset. When you factory reset your mobile phone, you don’t actually delete all the files. It just removes the addresses of the data on your phone, so it’s no longer aware of where it is stored. If you need data recovery in Sydney after a factory reset, don’t hesitate to contact us.

How can I recover deleted photos from my mobile phone?

You can’t manually recover permanently deleted photos from your mobile device. However, experts here at NSI can help you recover the photos in no time. Just give us a call, and our team will be happy to help you retrieve your photos.

NSI Global Counter Intelligence

Here at NSI Global Counter Intelligence, we can help you recover corrupted, deleted, lost and inaccessible files and data. Whether you need forensic data recovery in Melbourne, forensic mobile phone data recovery in Brisbane or iPhone data recovery in Canberra, we got you covered. Contact us today!


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