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Can you get back deleted messages on Messenger?

By: Navid Sobbi

This is a question our technicians are asked on a daily basis. Facebook Messenger messages may be needed for personal reasons or for legal purposes. NSI can assist in both scenarios.

So, is it possible to recover deleted Messenger messages? Firstly, we need to understand what happens when Messenger is installed on your phone.

When you install Messenger from the AppStore or Play Store, a database is created within your phone’s memory. This database holds all the messages that are sent and received, including media such as audio, images and videos.

TIP: Instead of deleting a Messenger message, it is best to archive it using Messenger’s archive option (read about it here). This will remove it from your inbox however you would still be able to view archived threads at a later date.

In the event the Messenger messages have been deleted, NSI’s digital forensic equipment can access the database associated with the Messenger app and reconstruct it. This process will allow NSI technicians to recover the deleted data and piece the Messenger messages back together. In some cases, NSI have been able to recover Messenger messages that were deleted over 1 year prior.

PLEASE NOTE:

  1. We do not recommend the use of common downloadable data recovery programs. These do not follow a forensic process, and can, in the process of their installation, overwrite the very data you are trying to recover. A quick read of the reviews of most of these programs reveals that most users did not have any success in recovering their data.
  2. Never delete the Messenger app and reinstall it. Doing this will overwrite the area where the original Messenger data would have been stored.
  3. If you have attempted to recover the data yourself or deleted the app and reinstalled it, please read part 2 of this article (“Can I recover messages from Messenger after I have deleted the app or tried data recovery software?”) to find out how NSI can still help you with recovering your Messenger messages.

At NSI, we have not limited ourselves with one forensic tool. To maximize your chances of a successful recovery we use multiple proprietary digital forensic tools that are used by law enforcement worldwide and will not overwrite your valuable data.

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